Refund policy

Return and Refund Policy

Last updated: 17 October 2026

At Nimaro, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us so we can review it and help find a fair resolution.

Email: nimaro.customercare@gmail.com
Website: nimaro.in

1. Return Eligibility

You may request a return, replacement, or refund in accordance with this policy and applicable law.

A return or other resolution may be available when:

  • The product arrives damaged or defective.
  • You receive the wrong product or an incomplete order.
  • The product materially differs from its description or agreed specifications.
  • The product is otherwise eligible for a return under the terms displayed on its product page or applicable law.

For a change-of-mind return, the product must meet the eligibility conditions stated on the product page and in this policy.

2. Return Timeframe

Please submit your return or issue report within [X DAYS] of delivery.

To request a return, email [EMAIL ADDRESS] with:

  • Your order number.
  • The product name.
  • The reason for the request.
  • Clear photographs or a short video, where reasonably available.

We will review your request and explain the next steps, including whether the product needs to be returned and where it should be sent.

The stated reporting timeframe does not limit any consumer rights or remedies that cannot lawfully be restricted.

3. Condition of Returned Products

For eligible change-of-mind returns, products should generally be unused, in their original condition, and accompanied by their original packaging, accessories, and included items.

For damaged, defective, incorrect, or materially misdescribed products, please keep the product and packaging until we advise you on the next steps.

We will not reject an otherwise valid claim solely because the original packaging is unavailable where doing so would be contrary to applicable law.

4. Non-Returnable Products

Subject to applicable law, certain products may not be eligible for change-of-mind returns, including:

  • Products explicitly marked as non-returnable before purchase, where legally permitted.
  • Personalised or custom-made products, where a change-of-mind return is not offered.
  • Products that cannot reasonably be returned for hygiene or safety reasons after opening, where legally permitted.
  • Products damaged through misuse or handling after delivery, where the damage is not attributable to us or the supplier.

These exclusions do not remove rights or remedies that apply to defective, deficient, incorrect, spurious, or materially misdescribed products, or any other non-excludable statutory rights.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us at [EMAIL ADDRESS] as soon as reasonably possible.

Include your order number and photographs or a short video showing the issue, if available.

After reviewing the request, we may offer an appropriate resolution, such as:

  • A replacement, subject to availability and your applicable rights.
  • A refund.
  • A return and refund.
  • Another mutually agreed resolution permitted by law.

You will not be required to pay return shipping costs for an eligible claim where those costs are our responsibility under applicable law or the resolution agreed with you.

6. Return Authorisation and Return Shipping

Please contact us before sending a product back. We will provide the applicable return instructions and address.

Return address: [RETURN ADDRESS]

Do not send products to a supplier or fulfilment partner unless we have expressly instructed you to do so.

For eligible change-of-mind returns, return shipping costs will be handled as follows:

[SELECT AND COMPLETE YOUR POLICY: CUSTOMER PAYS / STORE PAYS / FREE RETURNS SUBJECT TO ELIGIBILITY].

For products that arrive damaged, defective, incorrect, or materially different from what was agreed, return shipping responsibility will be handled in accordance with applicable law and the resolution offered.

If a return shipment is required, please retain the tracking number until the matter is resolved.

7. Refund Process and Timing

Once an eligible return or refund request has been approved, we will explain the next steps.

Where a return is required, the refund may be processed after the returned product has been received and reasonably inspected, subject to applicable law. Where a return is not required, we will explain the applicable process.

Approved refunds will generally be initiated within [REFUND PROCESSING TIME] business days.

Refunds will ordinarily be sent to the original payment method where possible. If that method is unavailable, we will contact you to discuss an appropriate alternative consistent with applicable law.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Any applicable refund amount, including eligible shipping charges, will be determined in accordance with the circumstances of the order, this policy, and applicable law.

8. Exchanges and Replacements

Exchanges or replacements are available for eligible products, subject to stock availability and applicable law.

If the requested product is unavailable, we will contact you to discuss a suitable alternative or refund, as applicable.

Please contact [EMAIL ADDRESS] with your order number and the product you would like to exchange.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [EMAIL ADDRESS] with your order number.

Cancellation may be possible before the order is dispatched or otherwise committed to fulfilment. Once an order has been dispatched, the request may need to be handled under this Return and Refund Policy.

We will communicate any applicable cancellation conditions before imposing a charge. Cancellation fees will not be applied in a manner prohibited by law, and refunds for cancelled or unfulfilled orders will be handled in accordance with applicable law.

10. Refunds for Lost or Undelivered Orders

If tracking indicates that a parcel is lost, or an order cannot be delivered or fulfilled, contact us at [EMAIL ADDRESS].

We will investigate with the relevant delivery or fulfilment partner and communicate the available resolution. Where a refund is due, it will be processed in accordance with applicable law.

11. Fair Treatment and Consumer Rights

We aim to handle every request fairly and communicate decisions clearly.

Nothing in this policy is intended to exclude or restrict mandatory rights or remedies available under Indian consumer-protection law. If a provision of this policy conflicts with a legal requirement that applies to your order, the legal requirement will prevail.

12. Contact Us

For return, exchange, cancellation, or refund requests:

Store: nimaro.in
Legal business name: Nimaro
Email: 
Telephone: [PHONE NUMBER]
Business address: [BUSINESS ADDRESS]

Please include your order number in all correspondence.