Terms of service
Terms of Service
Last updated: 17 October 2026
Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of [WEBSITE URL] and any purchases made through our online store.
By visiting our website or placing an order, you agree to these Terms and the policies linked on our website. If you do not agree, please do not use the website.
Legal business name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Business address: [BUSINESS ADDRESS]
1. Eligibility and Account Terms
You must be legally capable of entering into a binding contract under applicable law to place an order.
You agree to provide accurate, complete, and current information when placing an order or creating an account. You are responsible for keeping your account credentials confidential and for activities carried out through your account, subject to applicable law.
We may suspend or restrict access where reasonably necessary to protect the store, investigate suspected fraud, comply with legal requirements, or address misuse. We will not use this provision to unlawfully deny consumer rights.
2. Products and Product Descriptions
We make reasonable efforts to display accurate product descriptions, images, colours, dimensions, materials, quantities, and other relevant details.
Actual product appearance may vary slightly because of lighting, photography, screen settings, manufacturing tolerances, or natural material variations. Such variations do not excuse a product that is materially different from its description or agreed specifications.
Product availability may change. Where a product becomes unavailable after an order is placed, we will contact you and offer an appropriate resolution, including a refund where applicable.
3. Pricing, Taxes, and Payment
All prices and charges will be displayed before you complete your purchase. Prices are stated in Indian Rupees (INR) unless otherwise indicated.
The final amount payable, including applicable taxes, shipping fees, discounts, and other disclosed charges, will be shown at checkout before payment is completed.
We may change prices prospectively, but a price change will not automatically alter an order already accepted.
Payments are processed through the payment methods made available at checkout. Payment processing may be subject to the terms of the relevant payment provider. We do not intentionally store full payment card details.
You must not use unauthorised payment methods or provide payment information that you are not authorised to use.
4. Orders and Order Acceptance
Placing an order is an offer to purchase the selected products under these Terms. An automated order confirmation confirms receipt of your order but does not necessarily mean that the order has been finally accepted.
We may need to verify payment, stock availability, delivery details, or suspected fraudulent activity before dispatch.
If we cannot fulfil an order, we will notify you and arrange a refund for amounts paid for the unfulfilled order, as applicable. We will not cancel accepted orders arbitrarily or use this clause to avoid our legal obligations.
If an order has already been accepted, any cancellation or change will be handled under our published cancellation policy and applicable law.
5. Shipping and Delivery
We deliver to eligible locations within India and, only where expressly offered at checkout, to other destinations.
Order processing times, estimated delivery windows, shipping charges, tracking information, and delivery limitations are described in our Shipping Policy.
Delivery estimates are not guarantees unless expressly stated. Delays may occur due to courier operations, weather, public holidays, service disruptions, incorrect addresses, or other circumstances beyond reasonable control. We will make reasonable efforts to communicate material delays and assist with unresolved delivery issues.
We may use third-party suppliers and fulfilment partners to dispatch products directly to customers. This arrangement does not remove our obligations to customers under applicable law.
6. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, and cancellation requests are handled in accordance with our published Return and Refund Policy and applicable law.
Nothing in these Terms excludes any rights or remedies you may have under mandatory consumer-protection law, including rights relating to defective, deficient, spurious, materially misdescribed, or otherwise non-compliant goods.
Where a refund is approved, the refund method and estimated processing time will be communicated to you. Actual credit timing may depend on your payment provider or bank.
7. Promotions and Discounts
Promotional offers may have specific eligibility conditions, validity periods, product restrictions, or usage limits. Any material conditions will be disclosed with the relevant offer.
We will not use misleading pricing claims or undisclosed conditions. Promotions will be administered in accordance with applicable law.
8. Prohibited Uses
You agree not to use the website:
- For unlawful, fraudulent, deceptive, or malicious activity.
- To violate applicable laws or the rights of others.
- To submit false orders or impersonate another person.
- To interfere with website security, functionality, or other users’ access.
- To upload malware or attempt unauthorised access to our systems.
- To scrape, copy, or exploit website content in a manner that violates applicable law or our legitimate rights.
- To submit abusive, threatening, or knowingly false information.
We may take reasonable action in response to violations, subject to applicable law.
9. Intellectual Property
Unless otherwise indicated, the website’s branding, logo, text, graphics, and original content are owned by or licensed to [STORE NAME] and are protected by applicable intellectual-property laws.
You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, or commercially exploit protected content without permission, except where permitted by law.
Product names, logos, and images belonging to third parties remain the property of their respective owners.
10. Third-Party Services and Links
Our website may use third-party services, including Shopify, payment providers, analytics tools, and delivery partners. Third-party services may be governed by separate terms and privacy policies.
We are not responsible for independent websites we do not control, but this clause does not exclude any responsibility that applicable law places on us for our own services or representations.
11. Disclaimers and Limitation of Liability
We aim to keep the website accurate, secure, and available, but we cannot guarantee uninterrupted or error-free operation at all times.
To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect or consequential losses arising from use of the website where such exclusion is legally permitted.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and remedies for defective goods, deficient services, fraud, or other non-excludable liabilities.
12. Indemnity
To the extent permitted by law, you may be responsible for losses directly caused by your unlawful misuse of the website or your material breach of these Terms. This provision does not make you responsible for our own unlawful conduct or waive any statutory consumer rights.
13. Complaints and Customer Support
For questions, order issues, or complaints, contact:
Email: [EMAIL ADDRESS]
Telephone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]
Grievance officer: [NAME]
Designation: [DESIGNATION]
Contact details: [GRIEVANCE EMAIL / PHONE]
We will acknowledge and address complaints within the timeframes required by applicable law.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable law, disputes may be brought before the courts of competent jurisdiction at [CITY, STATE]. Nothing in this clause restricts a consumer’s right to approach a competent consumer commission or other forum where such right is provided by law.
15. Changes to These Terms
We may update these Terms to reflect changes in our services or legal requirements. The revised Terms will be published on this page with an updated date. Changes will not override rights that have already accrued or mandatory legal protections.
16. Contact Information
[STORE NAME]
Legal business name: [LEGAL BUSINESS NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]